Refund Policy

Our Return and Refund Policy was last updated 03/17/2022.

Thank you for shopping at Pandahoops.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.


Interpretation:
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


Definitions:
For the purposes of this Return and Refund Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Panda Hoops LLC.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to Pandahoops, accessible from https://www.pandahoops.com.
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Your Order Cancellation Rights:
Unfortunately, due the nature on our service, we reserve the right to not accept any order cancellation, this considering that all features and characteristics for the offered products are plainly identified on the product’s page and that the process is completely performed online.

However, you have the right to return your order within 7 business days as long as you meet the requirements to do so.

The deadline for returning an order is 7 days from the date you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of returning, You must inform Us of your decision by means of a clear statement.

You can inform Us of your decision by:

We will reimburse You no later than 30 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the order, unless We reach an agreement to do so, and You will not incur any fees for such reimbursement.


Conditions for returns:
In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days.
  • The Goods are in the original packaging.
  • Cannot be returned the supply of Goods made to your specifications or clearly personalized.
  • Cannot be returned the supply of Goods which according to their nature are not suitable to be returned, for example Goods which deteriorate rapidly or where the date of expiry is over.
  • Cannot be returned the supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • Cannot be returned the supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

Please also be aware that:

  • The Goods are subject to returns or change only if it has a noticeable defect or does not correspond to your order.
  • Returns due to change of mind are not accepted.
  • Unfortunately, We cannot accept returns on sale items or gift cards.

We reserve the right to refuse returns of any Goods that does not meet the above return conditions at our sole discretion.


Returning Goods:
You are responsible for the cost and risk of returning the Goods to Us unless the Goods received do not correspond to what was ordered or the Goods has a noticeable defect before use, in which case You will be advised on the procedure for returning Us the product at no cost to You.

Otherwise, You should send the Goods at your own cost and risk to the following address unless otherwise instructed:

5830 E 2ND ST, STE 7000 #4410, CASPER, WYOMING, 82609.

Do not make the return until We instruct You to do so.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


Gifts:
If the Goods were marked as a gift when purchased and then shipped directly to You, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.


Contact Us:
If you have any questions about Our Returns and Refunds Policy, please contact Us by: